ESR is strongly committed to protecting your privacy while interacting with our content, products and services.
ESR is concerned about protecting the safety and privacy of young people using our services. We encourage you to participate in your child's online experience.
Our policy allows you to choose what kind and how much information you provide to us and to control how we use whatever information you give us.
Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.
This policy applies only to ESR and not to other companies' or organisations' websites to which ESR may be linked.
Collection of information
Information is collected from you primarily of the type of information you would be required to supply if you were to place an ‘over the counter’ order with us.
ESR collects two types of information.
The first type is anonymous information. The anonymous information we collect is simple traffic information such as the number of visitors to the site and the time spent in certain areas. People visiting this our site do so anonymously until such time as they opt to place an order.
To place an order via this site you are required to register to log in, at which time we ask for personal information about such as your internet address or screen name, your real name, address, billing address and telephone contact numbers in order to provide that service or product to you. The personal details you supply are for the security of the transaction and to know the place of delivery.
At the time of registration, you may choose to be informed of additional products and services which may interest you. You can choose not to receive such information when you are undertaking product or service registration on our website. We may also ask about your interests, but it is your choice whether to respond.
Apart from essential billing and shipping information, how much of your personal information that you choose to disclose to ESR is completely up to you.
Use of anonymous information
ESR automatically gathers anonymous information to monitor the use of ESR like the numbers and frequency of visitors to ESR and its areas, very much like television ratings that tell the networks how many people tuned in to a program.
We only use such data in the aggregate. This collective data helps us determine how much our audiences use parts of the site, so we can improve ESR to assure that it is as appealing as we can make it for as many users as possible. ESR may use this aggregate data for internal purposes or may publish this non-specific data to other members of the ESR Group Holdings Pty Ltd group of companies.
Use of personal information
ESR will only use the personal information you have chosen to provide us for the purpose for which you provided it. ESR will not use it for any other purpose without your consent.
ESR does not disclose personal information that you may give us, such as your name, address, email address or telephone number, to any organisation or person outside the ESR Group Holdings Pty Ltd group of companies unless you have authorised us to do so. For example, when you contribute to an online forum you may want to publish your name and email address.
No sale of personal information
Under no circumstances will ESR sell or receive payment for licensing or disclosing your personal information.
Access and correction: personal data
If ESR holds your personal information, we will where possible provide you with access to the information. ESR will take reasonable steps to correct the information so that it is accurate, complete and up to date.
ESR uses secure data networks that are designed to protect your privacy and security.
Complaints about privacy
If you have any complaints relating to online privacy issues on our websites, please notify ESR via ‘contact us’. While ESR accepts no liability for any material or links posted to the service, we will investigate all complaints.